The Two Oceans Aquarium is looking to employ a well-spoken, enthusiastic Floor Guide to interact and engage with the Aquarium’s visitors, providing excellent service and enhancing the customer experience.
The ideal candidate is expected to:
- Assist with the day-to-day front of house operations of the Aquarium
- Deliver informative and educational public presentations and guided tours in an interesting and enthusiastic manner
- Engage with and address large groups of visitors of varying ages and diverse backgrounds, including school groups
- Interact with divers, curatorial staff members, and volunteers both front and back of house
- Remain up to date with daily schedules, animal husbandry status and general Aquarium information
- Adhere to safety protocols, assist during emergencies, monitor public areas and report safety concerns promptly
- Maintain the Two Oceans Aquarium’s mission, vision and service standards
Requirements
- A tertiary qualification in oceanography or zoology
- Previous experience dealing with visitors in a hospitality, tourism environment with exposure to eco-tourism attractions preferred
- Proficiency in spoken English is essential and an ability to converse in any other national language, would be advantageous
- Confident in delivering presentations to small and large groups alike, interacting with an approachable, creative and enthusiastic nature
- The ability to work unsupervised as a team player and as a pro-active individual
- Fully flexible, all year round for weekdays, weekends and holidays
- First Aid training desirable
- The ability to meet the physical demands of the role which includes remaining stationary in designated public areas for prolonged periods of time
Starting date: 01 April 2025 or sooner
Salary: To be discussed at interview
Preference will be given to candidates who will add to the diversity of our organization. The Aquarium reserves the right not to make an appointment in the event that no suitable candidates apply for the position as advertised.
Interested applicants must email a maximum 2-page CV with a covering letter of motivation to vacancies@aquarium.co.za
Closing date for applications: 14 March 2025.
If no response is received within 14 days after the closing date, candidates should regard their application as unsuccessful